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Part-time Program Coordinator SF Rapid Response Network

Program:                  SF Rapid Response Network

Compensation:         $23/hour (depending on experience), plus medical

Supervised by:          Program Manager, Marisela Esparza

Schedule:                  Part-time non-exempt position Work off-site (20 hours a week, flexible work schedule, but may require some evening and weekend hours)

About the Network and Position

The San Francisco Immigrant Legal & Education Network (SFILEN) is a unique collaboration of 13 community based organizations with decades of experience providing services and/or engaging in advocacy and community organizing with low income immigrants. We provide immigration legal services and community education to immigrants from African, Arab, Asian and Latino communities. The Network is comprised of Dolores Street Community Services (DSCS) as the lead agency and fiscal agent and also includes: the African Advocacy Network, Asian Americans Advancing Justice/Asian Law Caucus, Asian Pacific Islander Legal Outreach, Arab Resource and Organizing Center, Central American Resource Center, La Raza Centro Legal, La Raza Community Resource Center, Chinese for Affirmative Action, Causa Justa::Just Cause, Filipino Community Center, Mujeres Unidas y Activas, and People Organizing to Demand Environmental & Economic Rights.

In February 2017, SFILEN re-launched the Rapid Response Network (RRN) which is intended to respond with legal support to any ICE enforcement actions in the City. RRN is composed of the following: 24-hour hotline, site verification, attorney activation, legal observation, and accompaniment.

DSCS seeks a program coordinator who is responsible for the coordination of RRN.

About the Lead Organization

Dolores Street Community Services (DSCS) nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society.

As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs (addressing homelessness, affordable housing, and immigrant rights) to meet the diverse needs of our communities and collectively address the root causes of suffering and injustice.

Job Responsibilities:

  • Create and lead training of new dispatchers on hotline. Including, developing necessary training materials.
  • Troubleshoot and coordinate technical problems on the hotline.
  • Manage and create hotline schedule to ensure the hotline is active and running 24/7.
  • Recruit and train volunteers; manage and establish volunteer program for hotline.
  • Coordinate and facilitate meetings to ensure all activities are carried out.
  • Prepare monthly reports on service deliverables and invoicing to funders.
  • Develop and create information materials about RRN, as needed.
  • Communicate and respond to informational request about the hotline.
  • Take shifts on the hotline and provide translation for hotline calls as needed.

Qualifications for successful employment:

  • Bi- Lingual in Spanish or Chinese strongly preferred.
  • Minimum two years of experience with crisis intervention systems.
  • Minimum 1-2 years of experience managing volunteer programs.
  • Bachelor’s degree and two years of program coordination/management or equivalent combination of education and experience
  • Strong administrative background, attention to detail, and organizational, problem-solving, and analytical skills.
  • Strong technical skills, ability to operate and navigate the Rapid Response Application
  • Ability to work as part of a team and independently to manage priorities, and prioritize workflow with minimal supervision.
  • Willingness to work off-site majority of the time.
  • Able to work some evenings and weekends as needed to carry out program activities.

Dolores Street Community Services is an equal-opportunity employer and seeks applicants of the greatest diversity possible, including women, people of color, lesbian/gay/bisexual/transgender individuals, persons with disabilities, including HIV, and formerly incarcerated individuals.


To apply:  Please send resume and cover letter detailing why you are interested in the position and how you meet the qualifications to: Marisela Esparza, Program Manager ( Applicants who do not submit a resume and cover letter will not be considered.


Deadline:                 Applications will be accepted on a rolling basis




4-year degree


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